Privacy Policy
Last Updated: 17 October 2026
1. Introduction
Balmy Essence Pvt. Ltd. (“Balmy Essence”, “we”, “our”, or “us”) operates the website https://balmyessence.com (the “Website”).
We sell products including dhoop sticks, incense sticks, malas, yantras, pendants, and other related products through our online store.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our Website, place an order, make a payment, or contact us.
We are committed to handling your personal information responsibly and in accordance with applicable Indian laws.
By using our Website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it separately as appropriate.
2. Information We Collect
We may collect the following information when you use our Website or purchase our products.
2.1 Personal and Contact Information
This may include:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Information you provide when contacting us about an order, product, return, refund, or other enquiry
2.2 Order and Transaction Information
When you place an order, we may collect and maintain information such as:
- Products purchased and quantities ordered
- Order number and order history
- Product prices, discounts, and applicable taxes
- Billing and delivery details
- Payment status and transaction reference
- Information relating to cancellations, returns, refunds, and customer support
2.3 Technical Information
When you access our Website, certain technical information may be processed by our hosting provider, website software, or other services used to operate the Website. Depending on the services involved, this may include your IP address, browser type, device information, access timestamps, and information about interactions with the Website.
We do not assume that every category of technical information is collected in every visit.
2.4 Payment Information
Payments on our Website are processed through Cashfree Payments and the payment methods made available at checkout.
Depending on your chosen payment method, Cashfree and relevant financial institutions or payment networks may process information required to complete, authenticate, verify, and reconcile your transaction.
We may receive transaction-related information, such as the payment status, transaction reference, amount, and payment method, as necessary to manage your order.
Please refer to Cashfree’s Privacy Policy for information about its own data-handling practices:
3. How We Use Your Information
We use personal information where reasonably necessary to:
- Process and fulfil your orders
- Confirm purchases and communicate order status
- Arrange shipping and delivery
- Verify payment status and reconcile transactions
- Handle cancellations, returns, refunds, and complaints
- Respond to customer enquiries
- Maintain relevant transaction and business records
- Protect our Website and transactions against fraud, misuse, and unauthorised activity
- Improve the operation and reliability of our online store
- Comply with applicable legal, tax, accounting, and regulatory obligations
We will not use personal information for an unrelated purpose where applicable law requires additional notice or consent unless a lawful basis for doing so applies.
4. Cashfree Payments
We use Cashfree Payments as our payment gateway to facilitate online transactions.
When you choose a payment method at checkout, information necessary to process the transaction may be shared with Cashfree, the relevant bank, card network, UPI provider, or other participating payment service.
This information may include your name, contact details, transaction amount, order or transaction reference, selected payment method, and information required to authenticate or complete the payment, depending on the transaction.
Cashfree processes information under its own terms, privacy policy, security practices, and applicable legal obligations.
Balmy Essence does not intend to store complete payment card numbers, card security codes, UPI PINs, banking passwords, or other sensitive payment authentication credentials on its own systems. You should enter such information only through the appropriate payment interface and never share your payment PINs or passwords with us.
For further information, review Cashfree’s Privacy Policy at https://www.cashfree.com/privacypolicy/.
5. Sharing of Personal Information
We do not sell your personal information to third parties for their own independent marketing purposes.
We may share relevant information with third parties when reasonably necessary to operate our Website and fulfil your orders, including:
5.1 Payment Service Providers
Cashfree Payments and relevant banks, payment networks, or financial institutions may process transaction information to facilitate payments, verify transaction status, prevent fraud, and process eligible refunds.
5.2 Delivery and Logistics Partners
We may share your name, delivery address, phone number, and relevant order details with delivery partners where necessary to fulfil your order.
5.3 Website and Technology Providers
Our website hosting provider, WooCommerce-related services, and other technical service providers may process information as necessary to operate, maintain, secure, or support our online store.
5.4 Professional or Legal Requirements
We may disclose relevant information to professional advisers, regulators, government authorities, law enforcement agencies, or other parties where required or permitted by applicable law, including to respond to valid legal requests or protect our legal rights.
Where third parties process information on our behalf, we will take reasonable steps to ensure appropriate safeguards are applied as required by applicable law.
6. Cookies and Website Functionality
Our Website may use cookies or similar technologies required for normal website functionality.
Depending on the features being used, these technologies may support shopping cart sessions, checkout, account login, security, and user preferences.
Third-party services integrated into the Website may also use their own cookies or similar technologies under their respective policies.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, login, or other Website features.
Where applicable law requires consent for non-essential cookies or similar technologies, we will seek the necessary consent before using them.
7. Marketing Communications
We may communicate with you about orders, payments, delivery, returns, refunds, and customer service.
Promotional messages or marketing communications will be sent where permitted by applicable law and, where required, with your consent.
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication, where available, or by contacting us at BalmyEssences@gmail.com.
Opting out of marketing communications will not prevent us from sending essential transactional or service-related messages.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or for any longer period required or permitted by applicable law.
For example, order and transaction records may need to be retained for accounting, taxation, fraud prevention, dispute resolution, refund processing, and other legal or business requirements.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable retention obligations.
Third-party providers, including payment service providers, may retain information under their own policies and legal obligations.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access restrictions and security measures provided by our website hosting, payment, and other relevant service providers.
However, no electronic storage system or internet transmission method can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal information we process about you
- Request correction or updating of inaccurate or incomplete personal information
- Request erasure of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Raise a concern or submit a privacy-related complaint
- Exercise any other rights available under applicable data protection laws
Certain information may need to be retained where required by law or necessary for legitimate legal purposes.
To submit a request, please contact us using the contact details in Section 15. We may request reasonable information to verify your identity and protect your personal information before processing a request.
We will respond to requests in accordance with applicable legal requirements.
11. Children’s Privacy
Our Website is intended for a general audience and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action in accordance with applicable law.
12. Third-Party Websites and Services
Our Website or communications may contain links to third-party websites, payment services, or other external platforms.
We do not control third-party websites or their privacy practices. When you access those services, their respective terms and privacy policies apply.
We encourage you to review the relevant privacy policies before providing information directly to third parties.
13. International Processing
Certain service providers involved in operating our Website or processing transactions may process information in locations outside your state or country.
Where personal information is transferred or processed across borders, we will take the steps required by applicable Indian law and other applicable legal requirements.
The privacy protections applicable to information processed by third-party providers may also be described in their respective privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, service providers, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
15. Contact Us and Privacy Requests
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Company: Balmy Essence Pvt. Ltd.
Website: https://balmyessence.com
Email: BalmyEssences@gmail.com
Phone: +91 81286 26221
Business Address: Chandradeep Industrial Estate, Shade-16, GIDC, Bhavnagar, Gujarat, India.
Please include sufficient details about your enquiry so that we can identify the relevant order or privacy request, where applicable.
We will review and respond to privacy-related requests in accordance with applicable law.
This Privacy Policy applies to the Website and the personal information handled by Balmy Essence in connection with its online store. It should be read together with any applicable Terms and Conditions, Shipping Policy, and Returns and Refund Policy published on the Website.